1. Introduction
Vantage Golf Hong Kong Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vantagegolf.com.hk (the "Site") or interact with us as a business partner, client, or prospective client.
Please read this policy carefully. By accessing our Site or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal data:
- Business Contact Information: Name, job title, company name, business email address, business phone number, and business address.
- Inquiry Information: Details of your inquiries, requests, or communications with us.
- Transaction Information: Information related to your orders, purchases, payment details (processed by secure third-party payment gateways), and warranty claims.
- Technical Data: When you visit our Site, we may automatically collect your IP address, browser type, operating system, referring URLs, and information on your interaction with our Site (e.g., pages viewed, time spent), typically through cookies and similar technologies.
- Marketing and Communication Preferences: Your preferences in receiving marketing materials from us.
3. How We Use Your Information
We use the information we collect for the following business purposes:
- To Fulfill Contracts: To process and manage your orders, deliveries, payments, and warranty services.
- To Manage Our Business Relationship: To communicate with you, respond to your inquiries, and provide customer support.
- For Marketing: Subject to your consent where required by law, to send you information about new products, brand updates, special offers, and industry news that may be relevant to your business.
- To Improve Our Services: To analyze how our Site and services are used, troubleshoot problems, and enhance user experience.
- For Legal and Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
4. Legal Basis for Processing (for EEA-related contacts)
If the General Data Protection Regulation (GDPR) applies to our processing of your data, our legal bases are typically:
- Performance of a Contract: Processing necessary for the fulfillment of a wholesale or distribution agreement.
- Legitimate Interests: Processing necessary for our legitimate business interests (e.g., direct B2B marketing, fraud prevention, network security), provided your interests do not override ours.
- Consent: Where we have obtained your clear consent for specific purposes (e.g., certain types of marketing communications).
5. How We Share and Disclose Your Information
We do not sell your personal data. We may share your information with:
Service Providers: Trusted third parties who assist us in operating our business, such as logistics and delivery companies, IT service providers, payment processors, and marketing platforms. These parties are contractually bound to handle your data securely and only on our instructions.
Brand Partners: In limited circumstances, we may share necessary business contact or transaction information with our brand partners (e.g., Callaway, Odyssey) for purposes such as warranty registration, product recalls, or joint business initiatives, as governed by our agreements with them.
Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
6. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. For business contacts, we typically retain data for the duration of our business relationship and for a reasonable period thereafter.
7. Your Data Protection Rights
Under the Hong Kong PDPO and other applicable laws, you have rights regarding your personal data. These may include:
Access and Correction: The right to request access to and correction of any personal data we hold about you.
Withdrawal of Consent: Where processing is based on consent, the right to withdraw your consent at any time.
Opt-out of Marketing: You can unsubscribe from our marketing communications at any time by using the "unsubscribe" link in our emails or by contacting us directly.
Complaints: The right to lodge a complaint with the Hong Kong Privacy Commissioner for Personal Data.
To exercise these rights, please contact us using the details in Section 10.
8. Cookies and Similar Technologies
Our Site uses cookies to distinguish you from other users. This helps us provide you with a good experience and also allows us to improve our Site. You can set your browser to refuse all or some browser cookies, but this may affect your user experience.
9. International Data Transfers
As we operate in Hong Kong and Macau, your data may be transferred to and processed in these locations. If we transfer your data outside of Hong Kong, we will ensure appropriate safeguards are in place to protect it in accordance with this Privacy Policy and applicable law.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Vantage Golf Hong Kong Limited
5B, Victoria Centre, 15 Watson Road, Causeway Bay, Hong Kong
Email: [email protected]